Dispute Resolution

Dispute Resolution

Last updated: 30 October 2023

All capitalized terms not otherwise defined in this document shall have the meanings ascribed to them in the Terms and Conditions.


If You have a complaint, You can email Our customer support via email at [email protected] and we will reply to You within 10 days, unless there are external factors causing delays.

WEI$ will use its reasonable efforts to resolve a reported matter promptly.

If You have a query with regard to any transaction or the Website, You may also contact Our customer support via email at [email protected] with details of the query. We will review any queried or disputed transactions.

Please note that while WEI$ is the operator offering the Games to You, WEI$ has not supplied or developed the games and therefore does not have ownership of, or responsibility for, such games. Any queries or complaints relating to the functioning of the Games should be addressed to and managed by the relevant licensing authority in relation to that specific Game.

For Your protection and to ensure the best possible service to You by WEI$, telephone conversations and other relevant communication between You and WEI$ may be recorded and/or monitored.

WEI$ will not tolerate derogatory, abusive or violent behavior or statements that are threatening, vulgar, defamatory or otherwise offensive. Should You behave in any such manner towards WEI$’s employees, (as determined in WEI$’s sole opinion), WEI$ reserves the right to suspend and/or close Your Member Account and stop all communication and/or replies from WEI$, and/or take any further measures as may be deemed appropriate, including reporting to relevant local authorities and law enforcement agencies.

Also, if you are not satisfied with the resolution offered by WEI$ you can send a complaint to independent alternative dispute resolution entity priorly agreed with WEI$. If you are not satisfied with independent alternative dispute resolution entity you can send a complaint to the Court of Curacao in accordance with the laws of Curacao.

Applicable Law

Your participation in the Game, shall be governed by the laws of Curacao. Collection and processing of payments (deposits and withdrawals) shall be governed by the laws of Curacao.

You acknowledge that, unless stated otherwise, the Games are organized from Curaçao and Your participation therein takes place within the aforementioned territory. Any contractual relationships between You and WEI$ shall be deemed to have been entered into and performed by the parties in Curacao, at the registered address of WEI$.

The parties agree that any dispute, controversy or claim arising out of or in connection with the T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of courts of Curacao.